Your Dashboard¶
- Authors
- Created
01/06/2020
- Modified
07/16/2024
What is the Dashboard?¶
The dashboard is where Ops Insights users can gain a comprehensive overview of their company’s key performance indicators (KPIs). Depending on your Level of Access, you will see high-level sales, operational, and compliance metrics that will empower you to take action to ensure key goals and benchmarks are being met and/or issues are being identified and addressed as early as possible.
The links listed in the Dashboard Links section below will direct you to key topics that are important to understand when using your Ops Insights dashboard to ensure that you are maximizing the full value of Ops Insights.
Navigating Your Dashboard¶
This section will walk you through all the key features that are available when using your Ops Insights Dashboard. The links listed in the Dashboard Navigation Links section below will direct you to each feature that’s currently available in the Ops Insights Dashboard.
Dashboard Layout¶
Each Ops Insights Dashboard will display any Count Widgets that are assigned to the user’s Access Role(s) at the top of the dashboard and any Charts and Graphs that are assigned to the user’s Access Role(s) will appear under the assigned Count Widgets. If Count Widgets are NOT assigned to the user’s Access Role(s), the Charts and Graphs that are assigned to the user’s Access Role(s) will appear at the top of the dashboard.
The How are Visualizations Assigned to My Dashboard? section listed below will give you a better understanding of how visualizations are assigned to your dashboard and will also outline steps to follow if your Dashboard is Empty or if you feel a visualization is Missing From Your Dashboard.
The Count Widgets and Charts and Graphs sections listed below will further describe the differences between the two, how they work, and what they will look like when they are assigned to your Ops Insights Dashboard.
Count Widgets¶
Count Widgets are the most simplistic of the visualizations that will appear on your Ops Insights Dashboard. They will display total counts, sums, averages, or percentages and will allow you to quickly and easily assess overall totals for your entire company, business unit, client, vendor, etc. depending on the Criteria Tha’s Applied to the Count Widget. The Count Widget Example image below will show you what a typical Count Widget will look like on your Ops Insights Dashboard.
Count Widget Example
Charts and Graphs¶
Charts and Graphs are intended to display counts, sums, averages, or percentages for a specific metric that’s tracked in the report. For example, a Chart or Graph could display the total number of orders that have been received for each product or service that your company offers. The Chart and Graph Example image below will show you what a typical Chart or Graph will look like on your Ops Insights Dashboard.
Chart and Graph Example
Visualization Name¶
The Name of the visualization will be clearly displayed on every Count Widget and Chart or Graph and will inform you of what information the report is designed to display in just a few words. The entire purpose and design of a report can be found by Maximizing/Expanding a visualization and reviewing the Report Description Tab.
The Count Widgets Name and Charts and Graphs Name sections listed below will show you where the Name can be found on a Count Widget and a Chart or Graph.
Count Widget Name¶
The Name of a Count Widget will be displayed directly under the results. The Count Widget Name Location image below will show you where the Name will be displayed on a Count Widget.
Count Widget Name Location
Charts and Graphs Name¶
The Name will be displayed in the top left portion of the Chart or Graph. The Chart and Graph Name Location image below will show you where the Name will be displayed on a Chart or Graph.
Chart and Graph Name Location
Updating Visualization Display Order¶
You will have the ability to change the display order of any Count Widget or Chart and Graph when viewing your Ops Insights Dashboard. This will allow you to move key visualizations to a location on your dashboard that you find most useful.
The Updating Count Widget Display Order and Updating Charts and Graphs Display Order sections listed below will walk you through the steps of how to update the order of appearance for Count Widgets and Charts and Graphs on your Ops Insights Dashboard.
Updating Count Widget Display Order¶
You can move any Count Widget on your Ops Inishgts Dashboard by Grabbing (clicking and holding) the top portion of the Count Widget that appears to the left of the Refresh, Maximize, and Remove action icons and Dragging it to and then Dropping it in the desired location. A Crosshair icon will appear on the Count Widget when it’s eligible to be Grabbed.
When you Drag and Drop a Count Widget to a new location, the Count Widget that previously occupied that location will now appear in the old location of the Count Widget you selected to move.
It’s important to note that a maximum of Four (4) Count Widgets can appear on one row, so you will only have Four (4) targets or areas to Drop the Count Widget you are attempting to move.
The Count Widget Drag and Drop Location image listed below will show you the area on a Count Widget where you can click and Grab it so that you can Drag it to and Drop it on any location on your Ops Insights Dashboard.
Count Widget Drag and Drop Location
The Steps to Update the Display Order of Count Widgets GIF (animated image) below will show you how to Drag and Drop a Count Widget to a new location on your Ops Insights Dashboard.
Updating Charts and Graphs Display Order¶
You can move any Chart or Graph on your Ops Inishgts Dashboard by Grabbing (clicking and holding) the top portion of the Chart or Graph that appears to the left of the Refresh, Maximize, and Remove action icons and Dragging it to and then Dropping it in the desired location. A Crosshair icon will appear on the Chart or Graph when it’s eligible to be Grabbed.
When you Drag and Drop a Chart or Graph to a new location, the Chart or Graph that previously occupied that location will now appear in the old location of the Chart and Graph you selected to move.
It’s important to note that a maximum of Two (2) Charts or Graphs can appear on one row, so you will only have Two (2) targets or areas to Drop the Chart or Graph you are attempting to move.
The Charts and Graphs Drag and Drop Location image listed below will show you the area on a Chart or Graph where you can click and Grab it so that you can Drag it to and Drop it on any location on your Ops Insights Dashboard.
Charts and Graphs Drag and Drop Location
The Steps to Update the Display Order of Charts and Graphs GIF (animated image) below will show you how to Drag and Drop a Chart or Graph to a new location on your Ops Insights Dashboard.
Refreshing Visualization Results¶
When your Ops Insights Dashboard is loaded, the visualizations will load with real-time data. If your Ops Insights Dashboard has been open for some time and you need up-to-the-minute data, you may need to refresh or reload data for a specific Count Widget or Chart or Graph.
To do this, you will need to click the Sync or Refresh icon that appears in the top right-hand corner of the Count Widget or Chart or Graph.
If you need to refresh the results for more than one visualization on your Ops Insights Dashboard, we’d recommend reloading the page by hitting the F5 button on your keyboard or by clicking the reload button on your web browser.
The Refresh Count Widgets and Refresh Charts and Graphs sections listed below will show you how to refresh results for Count Widgets and Charts and Graphs on your Ops Insights Dashboard.
Refresh Count Widget Results¶
The Sync or Refresh icon can be found in the top right-hand corner of a Count Widget. The Count Widget Refresh Icon Location image listed below will show you where the Sync or Refresh icon can be found on a Count Widget.
Count Widget Refresh Icon Location
The Steps to Refresh Results for a Count Widget GIF (animated image) listed below will show you how to refresh the results for a Count Widget on your Ops Insights Dashboard.
Refresh Charts and Graphs Results¶
The Sync or Refresh icon can be found in the top right-hand corner of a Chart or Graph. The Charts and Graphs Refresh Icon Location image listed below will show you where the Sync or Refresh icon can be found on a Chart or Graph.
Charts and Graphs Refresh Icon Location
The Steps to Refresh Results for Charts and Graphs GIF (animated image) listed below will show you how to refresh the results for a Chart or Graph on your Ops Insights Dashboard.
Maximizing/Expanding Visualizations¶
When your Ops Insights Dashboard is loaded, the Count Widgets and Charts and Graphs will load with any Default Criteria Values that have been saved for the visualization. You can Maximize or Expand any visualization on Your Ops Insights Dashboard by clicking the Maximize or Expand icon that appears in the top right-hand corner of the Count Widget or Chart or Graph to:
See the Using Maximized/Expanded Visualizations Tutorial Video section below for a complete tutorial of how to maximize a visualization and use the features in an expanded visualization on your Ops Insights Dashboard.
The Maximizing/Expanding Count Widgets and Maximizing/Expanding Charts and Graphs sections listed below will show you how to Maximize/Expand Count Widgets and Charts and Graphs on your Ops Insights Dashboard.
Maximizing/Expanding Count Widgets¶
The Expand or Maximize icon can be found in the top right-hand corner of a Count Widget. The Count Widget Maximize Icon Location image listed below will show you where the Expand or Maximize icon can be found on a Count Widget.
Count Widget Maximize Icon Location
The Steps to Maximize/Expand Count Widgets GIF (animated image) listed below will show you how to maximize/expand a Count Widget on your Ops Insights Dashboard.
Maximizing/Expanding Charts and Graphs¶
The Expand or Maximize icon can be found in the top right-hand corner of Chart or Graph. The Charts and Graphs Maximize Icon Location image listed below will show you where the Expand or Maximize icon can be found on a Chart or Graph.
Charts and Graphs Maximize Icon Location
The Steps to Maximize/Expand Charts and Graphs GIF (animated image) listed below will show you how to maximize/expand a Chart or Graph on your Ops Insights Dashboard.
Removing Visualizations from Your Dashboard¶
If you no longer want to see a visualization on your Ops Insights Dashboard, you can remove it by clicking the Close or Remove icon that appears in the top right-hand corner of the Count Widget or the Chart or Graph.
The Removing Count Widgets and Removing Charts and Graphs sections listed below will show you how to remove Count Widgets and Charts and Graphs from your Ops Insights Dashboard.
A Count Widget or the Chart or Graph can be Added Back to your Ops Insights Dashboard at any time by following the steps outlined in the Add Removed Visualizations Back to Your Dashboard section below.
Removing Count Widgets¶
The Close or Remove icon can be found in the top right-hand corner of a Count Widget. The Count Widget Close/Remove Icon Location image listed below will show you where the Close or Remove icon can be found on a Count Widget.
Count Widget Close/Remove Icon Location
The Steps to Remove Count Widgets GIF (animated image) listed below will show you how to remove a Count Widget from your Ops Insights Dashboard.
Removing Charts and Graphs¶
The Close or Remove icon can be found in the top right-hand corner of a Chart or Graph. The Charts and Graphs Close/Remove Icon Location image listed below will show you where the Close or Remove icon can be found on a Chart or Graph.
Charts and Graphs Widget Close/Remove Icon Location
The Steps to Remove Charts and Graphs Widgets GIF (animated image) listed below will show you how to remove a Chart or Graph from your Ops Insights Dashboard.
Add Removed Visualizations Back to Your Dashboard¶
You can add a visualization back to your Ops Insights Dashboard after it has been Removed by following the steps outlined in the Steps to Add Removed Visualizations Back to Your Dashboard section below.
Navigate to the Manage My Dashboard section of Ops Insights.
Locate the Count Widget or Chart or Graph that was Removed.
Click the Assign to Dashboard button that appears on the Count Widget or Chart or Graph.
See the Assigned to Dashboard confirmation.
Reload your Ops Insights Dashboard and see the Count Widget or Chart or Graph appear.
The Steps to Add Removed Visualizations Back to Your Dashboard GIF (animated image) listed below will show you how to add a Count Widget or Chart or Graph back to your Ops Insights Dashboard.
Access Role Assignment and Applied Criteria¶
Count Widgets and Charts and Graphs appear on your dashboard because they are assigned to an Access Role that’s Assigned to Your User Account. When a Client Admin creates a new Access Role, they select Default Criteria Values for each report, which is referred to as Role-Level Default Criteria.
After a Client Admin assigns an Access Role to your User Account, you will have the ability to select your own Default Criteria Values for each report that you have access to, which is referred to as User-Level Default Criteria.
When your Ops Insights Dashboard is loaded, the Count Widgets and Charts and Graphs will load with any Default CriteriaValues (Role-Level Default Criteria and/or User-Level Default Criteria) that have been saved for the visualization.
The View Count widget Access Role Assignment and Applied Criteria and View Chart and Graph Access Role Assignment and Applied Criteria sections listed below will show you how to view the Access Role and Default Criteria Values that are assigned to each Count Widget and Chart or Graph on your Ops Insights Dashboard.
View Count Widget Access Role Assignment and Applied Criteria¶
You can view the Access Role and Default Criteria Values that are assigned to each Count Widget by clicking on the Info icon that appears on each Count Widget. The Info icon will appear to the right of the Count Widget title/label. The Count Widget Access Role Assignment and Applied Criteria Icon Location image listed below will show you where the Info icon will appear on each Count Widget on your Ops Insights Dashboard.
After clicking the Info Icon on a Count Widget, the Access Role Assignment and Applied Criteria Details Window will appear and will allow you to see which Access Role the Count Widget is assigned to along with which Criteria Values are currently being applied to the Count Widget.
The Count Widget Access Role Assignment and Applied Criteria Details Window image listed below will show you where the Access Role assignment and Applied Criteria will appear in the Count Widget Access Role Assignment and Applied Criteria Details Window.
The Steps to View Count Widget Access Role Assignment and Applied Criteria GIF (animated image) listed below will show you how to view the Access Role and Default Criteria Values that are assigned to each Count Widget on Ops Insights Dashboard.
View Chart and Graph Access Role Assignment and Applied Criteria¶
The Access Role that’s assigned to each Chart or Graph will be displayed at the Top of the Chart or Graph to the right of its title. The Chart and Graph Access Role Assignment Location image listed below will show you where the Access Role will appear on each Chart or Graph on your Ops Insights Dashboard.
The Criteria Values that are currently being applied to the Chart or Graph will be displayed at the Bottom of the Chart or Graph as tags. The Chart and Graph Applied Criteria Location image listed below will show you where the Criteria Values that are currently being applied to the Chart or Graph will appear on your Ops Insights Dashboard.
If there are multiple Criteria Values are applied to a Chart or Graph and the Criteria Values that are applied exceed the amount of space that’s available in the Chart and Graphs Applied Criteria Location, a tag that reads More… will appear towards the end of the Chart and Graphs Applied Criteria Location.
You can click the More… tag/button to open the Chart and Graph Access Role Assignment and Applied Criteria Details Window, which will allow you to see which Access Role is assigned to the Chart or Graph along with which Criteria Values are currently being applied to the Chart or Graph.
The Steps to View Charts and Graphs Access Role Assignment and Applied Criteria GIF (animated image) listed below will show you how to view the Access Role and Default Criteria Values that are assigned to each Chart or Graph on Ops Insights Dashboard.
Types of Reports - Base Reports vs. Custom Reports¶
There are two main types or categories of reports that are available to users in Ops Insights, Base Reports and Custom Reports. The links listed in the Types of Reports Links section below will direct you to the sections that will explain the differences between the two and also show you how to identify if a Count Widget or a Chart or Graph is a Base Report or a Custom Report.
Base Reports¶
When your company subscribes to Ops Insights, you gain access to our library of Base Reports for each title production system that’s connected to Ops Insights. A Base Report is a report that is intended to be used by every Ops Insights client. Because each client can use their title production systems differently, a Base Report may or may not capture your entire business process and could potentially exclude expected results or include more results than expected.
You can further determine if a Base Report will align with your business processes by reviewing the Report Description section of the Report Description Tab of a Maximized/Expand Visualization. If you ever feel that a Base Report is missing expected results and/or including more results than expected, you can request to have the Ops Insights Report Writing Team create a custom version of any Base Report by clicking the Report not returning the expected values? button in the Incorrect Results? Tab of a Maximized/Expand Visualization and following the steps outlined in the Requesting a Revision to an Existing Report Tutorial.
You can identify a Base Report on your Ops Insights Dashboard when a Multiple Users icon appears on a Count Widget or Chart or Graph. The View Count Widget Report Type and View Charts and Graphs Report Type sections listed below will show you how to identify if Count Widgets or Charts and Graphs are Base Reports.
Custom Reports¶
A Custom Report is a report that was created by the Ops Insights Report Writing Team specifically for your company and intended to be used by your company only.
You can further determine how a Custom Report is designed to work by reviewing the Report Description section of the Report Description Tab of a Maximized/Expand Visualization. If you ever feel that a Custom Report is missing expected results and/or including more results than expected, you can request to have the Ops Insights Report Writing Team modify any Custom Report by clicking the Report not returning the expected values? button in the Incorrect Results? Tab of a Maximized/Expand Visualization and following the steps outlined in the Requesting a Revision to an Existing Report Tutorial.
You can identify a Custom Report on your Ops Insights dashboard when a Single User icon appears on a Count Widget or Chart or Graph. The View Count Widget Report Type and View Charts and Graphs Report Type sections listed below will show you how to identify if Count Widgets or Charts and Graphs are Custom Reports.
View Count Widget Report Type Assignment¶
You can determine if a Count Widget is a Base Report or a Custom Report depending on the Report Type Icon that appears to the right of the Count Widget title/label.
If a Multiple Users icon is displayed, the Count Widget is considered to be a Base Report and if a Single User icon is displayed, the Count Widget is considered to be a Custom Report.
Clicking on the Report Type Icon will open the Report Type Details Window, which will inform you if the Count Widget is a Base Report or a Custom Report.
The Count Widget Report Type Assignment Icon Location image listed below will show you where the Report Type Icon will appear on a Count Widget on your Ops Insights Dashboard.
Count Widget Report Type Assignment Icon Location
The Steps to View Count Widget Report Type Assignment Icon Location GIF (animated image) listed below will show you where the Report Type Icon will appear on a Count Widget on your Ops Insights Dashboard.
View Charts and Graphs Report Type Assignment¶
You can determine if a Chart or Graph is a Base Report or a Custom Report depending on the Report Type Display that appears above the Applied Criteria Section of a Chart or Graph.
If a Multiple Users icon and the text Base Report is displayed, the Chart or Graph is considered to be a Base Report and if a Single User icon and the text Client Specific is displayed, the Chart or Graph is considered to be a Custom Report.
Clicking on the Report Type Assignment display/link will open the Report Type Details Window, which will inform you if the Chart or Graph is a Base Report or a Custom Report.
The Chart and Graph Report Type Assignment Location image listed below will show you where the Report Type Display will appear on a Chart or Graph on your Ops Insights Dashboard.
Chart and Graph Report Type Assignment Location
The Steps to View Charts and Graphs Report Type Assignment Location GIF (animated image) listed below will show you where the Report Type Assignment will appear on a Chart or Graph on your Ops Insights Dashboard.
Report Type Details Window¶
Clicking the Report Type Icon on a Count Widget or the Report Type Assignment on a Chart or Graph will open the Report Type Details Window, which will inform you if the Count Widget or Chart or Graph is a Base Report or a Custom Report.
The Report Type Details Window image listed below will show you what the Report Type Details Window will look like when it’s opened on your Ops Insights Dashboard.
Report Type Details Window
Drill Down (View Visualization Details)¶
Clicking the Drill Down link on a Count Widget or a Chart or Graph will display the details that make up the summary information that’s displayed in the visualization. Drill Down Reports will typically display file-level details, but can also display sub-totals of the values displayed in the Count Widget and Chart or Graph for a Branch, Client, Office, Employee, etc. depending on the Purpose of the Report. The Drill Down Report results will be displayed in the Drill Down Tab of a Maximized/Expanded Visualization.
The Drill Down From Count Widgets and Drill Down From Charts and Graphs sections listed below will show you how to Drill Down into and view the details of a Count Widget and Chart or Graph on your Ops Insights Dashboard.
Drill Down From Count Widgets¶
You can Drill Down into the details of a Count Widget by clicking the bottom portion of the Count Widget where the text Drilldown and the Arrow icon appears in the Count Widget. The Count Widget Drill Down Link Location image listed below will show you where you can click to Drill Down into the details of a Count Widget on your Ops Insights Dashboard.
Count Widget Drill Down Link Location
The Steps to View Count Widget Drill Down Link Location GIF (animated image) listed below will show you how to Drill Down into the details of a Count Widget on your Ops Insights Dashboard.
Drill Down From Charts and Graphs¶
You can Drill Down into the details of a Chart or Graph by clicking the Drilldown text in the bottom right portion of the Chart or Graph. An Excel icon and Arrow icon will appear to the left and the right of the Drilldown text and the button will have a Gray highlight when you hover over it with your mouse.
The Chart and Graph Drill Down Link Location image listed below will show you where you can click to Drill Down into the details of a Chart or Graph on your Ops Insights Dashboard.
Chart and Graph Drill Down Link Location
The Steps to View Charts and Graphs Drill Down Link Location GIF (animated image) listed below will show you how to Drill Down into the details of a Chart or Graph on your Ops Insights Dashboard.
Using Maximized/Expanded Visualizations¶
When your Ops Insights Dashboard is loaded, the Count Widgets and Charts and Graphs will load with any Default Criteria Values that have been saved for the visualization.
You can Maximize or Expand any visualization on Your Ops Insights Dashboard by clicking the Maximize or Expand icon that appears in the top right-hand corner of the Count Widget or Chart or Graph to View a Larger Display of the Visualization, Get a Better Understanding of How the Report Works, Request Revisions / Changes to the Visualization, Update, Change or Manage the Default Criteria Values, and Drill Down / View the File-Level Details that are Included in the Visualization.
The Using Maximized/Expanded Visualizations Links listed below will direct you to the key features that are available to Ops Insights users when Using Maximized/Expanded Visualizations.
Using Maximized/Expanded Visualizations Links
Using Maximized/Expanded Visualizations Tutorial Video¶
The Using Maximized/Expanded Visualizations Tutorial Video offers a complete tutorial of using maximized/expanded visualizations and will cover how to Maximize/Expand a Visualization and walk you through how each Tab of a Maximized/Expanded Visualization works.
Visualization Results Tab¶
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Refresh Report Results¶
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Download Image (Charts and Graphs Only)¶
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Drill Down¶
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See Drill Down Tab below for more info.
View Applied Criteria¶
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Report Description Tab¶
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Category Tags¶
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Request a Revision/Custom Version of The Report¶
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Incorrect Results? Tab¶
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Report Type¶
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Report Request Approval¶
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Request a Revision/Custom Version of The Report¶
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Criteria Tab¶
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Required Criteria¶
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Linked Criteria¶
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Locked Criteria¶
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Selecting Criteria¶
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Set Selected Criteria as Default Lock-in Values¶
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Execute Report with Selected Criteria¶
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Drill Down Tab¶
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Refresh Report Results¶
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Download/Export Results¶
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View Applied Criteria¶
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Search¶
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Sort¶
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View Results Page¶
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Number of Results Per Page¶
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Saving Newly Selected Criteria Values¶
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How are Visualizations Assigned to My Dashboard?¶
Count Widgets and Charts and Graphs appear on your dashboard because they are assigned to an Access Role that’s Assigned to Your User by the Client Admin for your account. The Examples of How Access Roles Work section below will link to a Simplified and Detailed illustration of reports being assigned to Ops Insights Users via Access Roles.
Examples of How Access Roles Work
The key takeaway is that Access Roles are how reports are assigned to Ops Insights Users. Report(s) are first assigned to Access Role(s), which are then assigned to Ops Insights Users. An Ops Insights User will have access to every report that’s assigned to any Access Role(s) that’s Assigned to Their User Account.
If a report is removed from an Access Role, any Ops Insights User that’s assigned to that Access Role will lose access to the removed report. If an Access Role is removed from an Ops Insights User, the Ops Insights User will lose access to any report(s) that are assigned to the removed Access Role.
If a report is added to an Access Role, any Ops Insights User that’s assigned to that Access Role will gain access to the newly added report. If an Access Role is added to an Ops Insights User, the Ops Insights User will gain access to any report(s) that are assigned to the newly added Access Role.
The Visualization/Access Role Assignment Links listed below will direct you to the key concepts and components of Access Roles that are important to understand when using your Ops Insights Dashboard.
How Do I View the Access Roles that are Currently Assigned to My User?¶
You can view the Access Roles that are currently assigned to your user account by viewing the values listed in the My Info > Role Assignment section of the My Info page of Ops Insights, which can be found by clicking the My Info in the navigation bar that’s located on the left side of your screen.
The Steps to View Access Roles that are Currently Assigned to My User section below will show you how to view the Access Roles that are currently assigned to your user.
Steps to View Access Roles that are Currently Assigned to My User
Download the Steps to View Access Roles that are Currently Assigned to My User GIF File
What Should I Do if My Dashboard is Empty?¶
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Check Your Role Assignment¶
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Manage Your Dashboard¶
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Check Your Web Browswer¶
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What Should I Do if a Visualization is Missing from My Dashboard?¶
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Manage Your Dashboard¶
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Add Removed Visualizations Back to Your Dashboard
Re-Enable Removed Visualization
Visualization Removed from Role
Check Your Role Assignment¶
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Role Removed From User
Why Does the Same Visualization Appear on My Dashboard Multiple Times?¶
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Getting Help/Support¶
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Connector Offline¶
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Execution Error¶
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No Results found¶
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Required Criteria Values Needed¶
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Under Construction¶
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